Shipping policy
At Ravensbury Antiques, we are pleased to offer free worldwide shipping on all our orders. We dispatch all items via a secure and trackable delivery service providing full insurance for your item.
You will receive a shipping confirmation email after purchase with your tracking number so that you know your order is on its way. We endeavour to dispatch within one working day after payment has been received, or on the same day where possible.
UK Shipping
For UK delivery, we send with Royal Mail Guaranteed 1pm Special Delivery, arriving by the next working day.
US Shipping and Tariffs
- All US orders are shipped via DHL Express, free of charge.
- Typical US delivery time is 1–2 business days once dispatched.
- There are currently no tariffs on importing antique jewellery into the US, so there are no extra charges on delivery.
International Shipping (EU and Rest of World)
- For international orders over £400 we use DHL Express International (1–3 business days*).
- For international orders under £400 we use Royal Mail International Tracked (5–10 business days*).
- Upgrades to DHL Express for orders under £400 are available at an additional cost of £30.
*These are estimates only and delivery times can vary slightly.
Customs and Duties (Other Destinations)
Payment of any customs, duties, fees or import taxes is the responsibility of the buyer, as are any return shipping costs. In many countries, import tax or duty does not apply to antiques over 100 years old. We therefore declare relevant items as "antique over 100 years old" with HS commodity code 9706900000.
Duties and taxes are determined by the customs agency of your home country and are based on the value of your order and the taxable threshold for the destination country. We are not able to determine these fees for you as they differ in each country. Your country's customs website or local customs office will provide the relevant rates. Please let us know if you are contacted by customs requesting supporting documents.
Please note
We are unable to redirect orders once items have been dispatched. Deliveries require a signature, so we cannot deliver to a PO Box address.
We are unable to ship to the following places: Bangladesh (BD), Burma/Myanmar (MM), Central African Republic (CF), Comoros (KM), Cuba (CU), Equatorial Guinea (GQ), Falkland Islands (FK), Guinea-Bissau (GW), India (IN), Iran (IR), North Korea (KP), Pakistan (PK), Russia (RU), Sierra Leone (SL), Somalia (SO), Sri Lanka (LK), Sudan (SD), Tajikistan (TJ), Turkmenistan (TM) and Ukraine (UA).
If you have any other questions about delivery, please email info@ravensburyantiques.com.